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RobinPatton-2df's avatar
RobinPatton-2df
Community Member
8 months ago
Solved

Generate AI Audio: Text-To Speech malfunction

I've been using this feature and all of a sudden I keep getting "We couldn't generate your audio." So I do the "Try Again" button, does not help. I rebooted but keep getting the same error and now I'...
ai assistant
storyline 360
  • EricSantos's avatar
    EricSantos
    5 months ago

    Hi everyone,

    I'm sorry to hear about the trouble with text-to-speech generation. Our team has identified and released a fix for the error some users encountered: generating AI text-to-speech greater than 650 characters would fail. This fix should be released immediately, and we'll let you know when that error is resolved.

    You can also see real-time status updates here: https://www.articulatestatus.com

    If you'd like to receive notifications of status changes in the future, click the "Subscribe" button in the upper right corner of the status page.

MaryGregg-f1028's avatar
MaryGregg-f1028
Community Member
5 months ago

I am having this issue as well.  Have been generating AI Text-to-Speech audio all day and now after stopping for lunch, this is not working.  

  • MaryGregg-f1028's avatar
    MaryGregg-f1028
    Community Member
    5 months ago

    I just logged a support case. 

    • RobinPatton-2df's avatar
      RobinPatton-2df
      Community Member
      5 months ago

      Mary, can you share information here from support? Are they going to fix this issue? Thanks! 

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