I am getting following error msg while saving the file. The Project could not be saved. The nullable object must have a value. Using SL360 v3.45

I keep getting this error too. It costs me a lot of time when I lose work like this and have to start over from my last save. And the staff responses on here aren't helpful at all.

I really love Storyline. I've been using it for as long as it's been around. What I don't like is a thread like this where dozens of people are having the same issue and told to go to support desk. If there is a common issue and presumably a common solution, why can't you just post what you think will fix it. I'm likely to miss all of the work I've put into this waiting on the help desk to get back to me 2 days later and of course I can't reboot my computer or use Storyline until it's resolved. :(

Hi Sagar, I'm sorry to hear you're running into this error! First, be sure your file is saved to your local hard drive. Working from a network or shared drive is risky, so it's best to work from your C: drive to protect your files. Also, try copying the slides from the original file into a new file, a few at a time. You'll want to save the new file to your local drive between each copy and paste. Let me know if that solves it! If not, connect with a support engineer, and they can dig into this error with you!

This does not resolve the issue. I have saved local, reduced number of scenes. Noting seems to help :(

Hi Metro Training - ML, Thank you for reaching out and sharing that you are experiencing a similar issue. It looks like Sagar was able to reach out to our support team directly as Ren advised above, but we did not hear back from him, so I do not have an update to provide. Are you seeing the same error? Are you able to do a Save As and save using a different name?

Getting error while saving the file. | Articulate

17 Replies

RenGomez
Staff
5 years ago
Hi Sagar,

I'm sorry to hear you're running into this error! First, be sure your file is saved to your local hard drive. Working from a network or shared drive is risky, so it's best to work from your C: drive to protect your files.

Also, try copying the slides from the original file into a new file, a few at a time. You'll want to save the new file to your local drive between each copy and paste. Let me know if that solves it!

If not, connect with a support engineer, and they can dig into this error with you!
MarcusLatham
Community Member
5 years ago
This does not resolve the issue. I have saved local, reduced number of scenes. Noting seems to help :(
LeslieMcKerchie
Staff
5 years ago
Hi Metro Training - ML,

Thank you for reaching out and sharing that you are experiencing a similar issue.

It looks like Sagar was able to reach out to our support team directly as Ren advised above, but we did not hear back from him, so I do not have an update to provide.

Are you seeing the same error?

Are you able to do a Save As and save using a different name?
CynthiaManika1
Community Member
5 years ago
I have just run into this problem myself - already have a Case #02813490 (Mark Glino) unresolved for other another issue - and importing into a new project multiple times has not resolved anything.
AlisonWhite-655
Community Member
5 years ago
I have been getting that error too. It happens so often i have 3 different backup copies all saved on my C Drive as is it master file.

Is there any solution?
- BeccaLevan
  Community Member
  5 years ago
  Hello Alison,
  
  I appreciate you reaching out, and I'm sorry you're experiencing this error so often. I do not see a standard solution, so I'd recommend working directly with one of our support engineers as the next step.
  
  I've opened a support case on your behalf, so one of my teammates will be in touch shortly via email!
KatarinaMunrovi
Community Member
4 years ago
Hi There,

Getting the same problem. Did you find the solution?
MariaCS
Staff
4 years ago
Hi, Katherine.

Thank you for opening a support case! I see you're working with Cleo, so you're in great hands!

Please reach out through the case if you have additional questions.
- LeldonBlue
  Community Member
  4 years ago
  I continue to get this error and it causes a lot of frustration. I don't see anything here that helps me fix this problem. I don't even know what is meant by a nullable object. I didn't have this problem until I started using master slides. Please advise.
MariaCS
Staff
4 years ago
Hi, Leldon.

I'm sorry to hear you're experiencing this error!

I'd like to connect you with one of our support engineers, so I went ahead and opened a case on your behalf. You should hear from our team soon via e-mail.
RobertBriggs
Community Member
4 years ago
I keep getting this error too. It costs me a lot of time when I lose work like this and have to start over from my last save. And the staff responses on here aren't helpful at all.
Jürgen_Schoene_
Community Member
4 years ago
the errors are hopefully documented in the log files

open in windows file explorer
%LocalAppData%/Articulate/360/Logs/

-> Storyline_STABLE_yyyymmdd_hhmmss.log

send these files to articulate in a support case