Getting error while saving the file.

I really love Storyline. I've been using it for as long as it's been around. What I don't like is a thread like this where dozens of people are having the same issue and told to go to support desk. If there is a common issue and presumably a common solution, why can't you just post what you think will fix it. I'm likely to miss all of the work I've put into this waiting on the help desk to get back to me 2 days later and of course I can't reboot my computer or use Storyline until it's resolved. :(