Forum Discussion

AnjaliMishra-f7's avatar
AnjaliMishra-f7
Community Member
5 months ago

Getting errors

Lately, I have been getting errors when uploading an eLearning course in our LMS. Please see the attached image.  Here is the course review link in case you need access to the course: https://360....
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KellyAuner's avatar
KellyAuner
Staff
5 months ago

Hi Anjali,

Thanks for reaching out!

I'm sorry you're experiencing this issue when uploading your course to your LMS, but I'm happy to help troubleshoot. Are you only seeing this error message when uploading this specific course?

  • To start, I would check each file in every folder of the published output to confirm there aren't any files that contain non-ASCII characters in their file names.
  • Next, I would try uploading your course to SCORM Cloud. If the course uploads properly there, then the issue is likely LMS-related. You can reach out to your LMS administrator directly for assistance.
  • You may also want to review this article on troubleshooting LMS issues

If you run into an issue uploading your course to SCORM Cloud, are you willing to share a copy of your course with our team? It will be helpful for us to do some further testing on our end.

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