Forum Discussion

WilliamBeardsle's avatar
WilliamBeardsle
Community Member
7 years ago

GIF Files Cause Aticulate Storyline Error Report Box when Previewing

Hi, I am using a number of GIF files in my current course and everytime I try to preview a screen I get the Articulate Storyline Error Report. I also get this if I try to preview a scene (with a G...
storyline 360
LisaBromley's avatar
LisaBromley
Community Member
5 years ago

Hi - I too am having this issue with previewing or publishing content with animated gifs. I am using Storyline 3 Update 11:3.11.23355.0.

I created a new project with a very simple slide with buttons in it and had no problems previewing or publishing it. Then I added a slide with buttons and an animated gif on the slide layers. This slide will not preview or publish (I get the Storyline error message 'something has gone wrong') and then I have to close Storyline before I can go on with any editing.

I am now having this problem with files I have previewed and published before so something has clearly changed recently to cause this error. I'd love to get some help on this one because I have the animated gif closure icons throughout hundreds of files.

I've attached a 2 slide file for troubleshooting - the first slide is fine, the 2nd slide has an animated gif on the layer and I cannot preview this slide nor publish the whole project unless I remove the animated gif.

Please help!

  • LeeWebber's avatar
    LeeWebber
    Community Member
    5 years ago

    Hi,

    I would raise a ticket with support - they have suggested to me that
    Storyline doesn't like high res gifs and to reduce it in size to the size
    needed on the screen (mine was larger than screen view). I am about to try
    that next week and will let you know if it makes any difference. Definitely
    raise a support ticket for your issue though.

    Regards

    Lee