Forum Discussion

WilliamBeardsle's avatar
WilliamBeardsle
Community Member
7 years ago

GIF Files Cause Aticulate Storyline Error Report Box when Previewing

Hi, I am using a number of GIF files in my current course and everytime I try to preview a screen I get the Articulate Storyline Error Report. I also get this if I try to preview a scene (with a G...
storyline 360
AaronMitchell's avatar
AaronMitchell
Community Member
5 years ago

Thanks Lauren for the reply. I reached out to a Support Engineer and it seems there is a bug. 

I can get GIFS under 1.5MB to work, but anything larger and Storyline hangs. The support engineer was able to replicate it and has passed it on to engineering. 

LaurenDuvall's avatar
LaurenDuvall
Staff
5 years ago

I really appreciate you returning with an update! We'll continue updating this discussion when we have a fix.