Forum Discussion

WilliamBeardsle's avatar
WilliamBeardsle
Community Member
7 years ago

GIF Files Cause Aticulate Storyline Error Report Box when Previewing

Hi, I am using a number of GIF files in my current course and everytime I try to preview a screen I get the Articulate Storyline Error Report. I also get this if I try to preview a scene (with a G...
storyline 360
KellyAuner's avatar
KellyAuner
Staff
3 years ago

Hi Kroy,

Thanks for reaching out!

  • Can I ask if this issue happens with all GIF's or specific ones?
  • Have you checked that your network endpoints have been enabled?

I'd be happy to take a closer look at your file if you're comfortable sharing it with our team. You can upload it here or privately in a support case, and we'll delete it from our systems once troubleshooting is complete.