Forum Discussion
Got an error: Unable to acquire LMS API
I tried to access the course on the LMS and this is the error I received:
"Error - Unable to acquire LMS API, content may not play properly and results may not be recorded."
Has any experience...
Launching a course on a mobile phone, we intermittently receive the "Error - unable to acquire LMS API..." message. Relaunching the course on the same phone works fine, so it isn't an issue with Java. The course was developed with Articulate 360 and published settings are SCORM 2004 with the player set to HTML 5 with Flash fallback. The LMS is Greenlight (does not support Tin Can).
I'm curious if anyone has encountered a similar situation, and possible causes and solutions? Could the error occur due to a slow network connection? Is there a way to increase how long Storyline retries or waits for the LMS to respond (I'm fine tweaking published JavaScript files)? Would it help to not launch the course in a separate window (currently using LMS setting to launch in a separate window)?
Thanks!
