Forum Discussion
"unable to acquire LMS API" issue
Hi,
In testing a course created in Storyline 360 and uploaded to Reach, users accessing it on mobile (specifically at the moment Safari in iPhone) are finding themselves with the error message:
Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
This doesn't happen at the same point in each attempt. Sometimes learners can progress through a number of questions before it'll crash, or sometimes only a couple.
Included below as attachment is my own debug text from testing to crash.
I've checked it in ScormCloud (runs fine on computer, crashes on mobile) and can't see anything useful to help me diagnose the issue. Published initially as Scorm2004, then tested again as Scorm 1.2. Same thing happening.
Any help appreciated!
1 Reply
Hi PaulAbbott,
It looks like your original post was mistakenly flagged by our spam filter, so I've restored it.
To keep everything in one place, I've shared my response on the original thread. Please continue the conversation there, and we'll be happy to help investigate further.
