Forum Discussion

PaulAbbott's avatar
PaulAbbott
Community Member
4 days ago

Error - unable to acquire LMS API

Hi, In testing a course created in Storyline 360 and uploaded to Reach, users accessing it on mobile (specifically at the moment Safari in iPhone) are finding themselves with the error message: E...
reach 360
storyline 360
EricSantos's avatar
EricSantos
Staff
4 days ago

Hi PaulAbbott​,

Thanks for sharing the debug logs! I can see the course is failing when it attempts to locate the SCORM 2004 API, which results in the "unable to acquire LMS API" message.

A few things stand out:

  • You mentioned the issue occurs in both Reach 360 and SCORM Cloud on mobile, but not on desktop. Since the behavior is reproducible across platforms, that may point more toward a mobile browser or course-specific interaction than a Reach 360 issue.
  • The logs show the course repeatedly searching for the SCORM API and returning "API NOT Found," which can happen when communication between the content and LMS is interrupted or blocked.

 

Could you share a bit more information?

  • Which version of Storyline 360 was used to publish the course?
  • Does this happen with all learners on iPhone/Safari or only some users?
  • Are you able to reproduce the issue consistently with a copy of the course in SCORM Cloud on the same device?
  • Does the course contain web objects, JavaScript, embedded video, or any custom code?

 

If you'd prefer, you're also welcome to open a support case and share the Storyline file with our team so we can take a closer look.