Forum Discussion
Years and years of "Unable to connect to the internet". Support -"We cannot reproduce"
It's amusing this error is in Storyline and continues to plague developers. Even when you are actively searching the E-Learning Heroes web site.
Support continue to attribute the problem to your computer (well they actually claim that for every support issue).
And here the problem is still in the software years and years later.
2 Replies
The error occurs when a <speak> tag is used with another <tag> internal. Should be an easy fix to put a correct error with the correct action. Not sure why this was not done 6 years ago. Maybe "No Internet" is a catch all for "404 events", error not understood by development team. Which would have been a better description than, "I guess the internet is broken".
Maybe this will be fixed by 2030. Respond then if you see an update.
Hey allennation-602,
I completely understand why this has been frustrating. Especially when Storyline's messaging suggests a connectivity problem, even though the underlying issue may be related to SSML itself.
I can confirm that we have this behavior logged as a bug in Storyline. This bug causes:
- Invalid SSML markup for Text-to-Speech can trigger a misleading "Unable to connect to the internet" error
In these cases, Storyline should specify that there's a problem with the SSML syntax rather than suggesting a network issue. I've included your voice in this report, so we can notify you as soon as a fix is in place.
I'm sorry if this has been slowing you down!
