Forum Discussion

ThatchrinaBryan's avatar
ThatchrinaBryan
Community Member
12 years ago

Got an error: Unable to acquire LMS API

I tried to access the course on the LMS and this is the error I received: "Error - Unable to acquire LMS API, content may not play properly and results may not be recorded." Has any experience...
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ChrisJones-a8d0's avatar
ChrisJones-a8d0
Community Member
9 years ago

Hi Leslie,

Thanks for the response. I have not tested with SCORM Cloud. I will test with SCORM Cloud if the error becomes a common problem.

I do not think this is a Java issue since the error occurred on a mobile phone and immediately relaunching the course on the same phone was successful, but I will check with the LMS vendor.

At this point I think the error occurred because of a weak mobile connection. I am hoping there are some folks out there that have a solution to decreasing the error's occurrence,  such as how to increase the number of times the course attempts to connect to the LMS before giving the error.