Forum Discussion
Got an error: Unable to acquire LMS API
I tried to access the course on the LMS and this is the error I received:
"Error - Unable to acquire LMS API, content may not play properly and results may not be recorded."
Has any experience...
Hi Leslie,
Thanks for the response. I have not tested with SCORM Cloud. I will test with SCORM Cloud if the error becomes a common problem.
I do not think this is a Java issue since the error occurred on a mobile phone and immediately relaunching the course on the same phone was successful, but I will check with the LMS vendor.
At this point I think the error occurred because of a weak mobile connection. I am hoping there are some folks out there that have a solution to decreasing the error's occurrence, such as how to increase the number of times the course attempts to connect to the LMS before giving the error.
I am recently having users report this issue error message/api lms issue launching our Rise courses using Microsoft Edge browser and we have SuccessFactors LMS. I read about the top problems and one of the common issues in the article was the network connectivity so perhaps you are on to something, since a lot of our plants and warehouses have old networks and can get dropped frequently.
