Forum Discussion

TerryRoundtree's avatar
TerryRoundtree
Community Member
6 years ago

Grade not reporting in CANVAS

CANVAS is not displaying the grade after a learner completes the lesson. An "X" is displayed as a grade instead of a checkmark. Our Storyline file has the following settings: SCORM 2004 3rd edit...
storyline 360
JodyGardei's avatar
JodyGardei
Community Member
6 years ago

This is the response I received from Canvas yesterday: 

This a follow-up to our chat earlier. I tested the package you sent me in SCORM cloud and I received a few errors listed here: Completion=unknown, Success=unknown, Score=unknown

Our SCORM engine was updated a little less than a month ago and because of this, some SCORM packages that have been working are no longer working. You will need to reach out to your SCORM provider to have them fix the SCORM package for you.

  • CynthiaHollings's avatar
    CynthiaHollings
    Community Member
    6 years ago

    Thanks for this. They didn't happen to mention what fixes were needed?

    • JodyGardei's avatar
      JodyGardei
      Community Member
      6 years ago

      No, they didn't.

  • ReneGoldin-5862's avatar
    ReneGoldin-5862
    Community Member
    6 years ago

    The problem is with the Canvas update, as all SCORM packages were working for complete/incomplete in the canvas gradebook based on slide views prior to the update (point / % score never worked for us). 

    We are contacting Canvas daily to review their update as its impacting our students.