Grade not reporting in CANVAS

I believe there are different ways to set up the SCORM packages. This is the way it is done here. 

1. Enable SCORM in the Canvas menubar
2. Click SCORM : Upload the zip file
3. The SCORM is added to the Canvas assignment using the Submission type "External Tool" and the URL provided by our university "https://scone-prod.us-east-1.insops.net/packages/413481/launch"
4. Set the assignment type as Graded
5. Save & Publish each assignment
6. Add each assignment to Modules and Publish the module.

The students go through the assignment/SCORM package and when finished click the Exit button in Articulate. It displays in the gradebook as 100%. Our faculty only want to verify that the students complete the training, so there is no option for intermediate scores. If students fail to click the Exit button, it records a 0% in the gradebook. If they don't enter the package, the gradebook continues to display a dash.

This package is not set up to be extremely interactive and does not display a results slide to faculty or students, so it's not likely as robust as that which you are using. In fact, it was created by a hospital training group and the zip packages sent to me to implement for our students.

Our progression was fully working packages to intermittently working to seldom working and that was over a period of about a year. When I reported the issue to our Canvas Support Team, they sent a package of my SCORM package to Instructure support. After reviewing the package, Instructure reported that the problem was in their implementation and they repaired it. I reloaded the SCORM packages (not because they said to, but I just felt more comfortable starting from scratch). The packages have consistently scored correctly for students.