Forum Discussion
Gray screen with play button on LMS version of videos
Hello,
I'm using SL3 to create SCORM compliant videos, both by importing an existing mp4 file, and by creating from scratch using the screen record function in SL. Both of these, when published t...
Hi Audrey!
Great call on opening a case with us—and I see Matthew has replied with additional info!
Feel free to respond to Matthew's email if you have any other questions so we can keep the conversation going in your case and have all the info in one place!
Thank you for your reply Matthew. I applied the update to SL, but I still get the gray screen in Chrome. I found that not everyone in my organization gets the screen, which is probably because the browser settings are different for some people. If there is an update coming to fix the issue in Microsoft Edge?
Thanks,
Audrey