Forum Discussion
Have trouble with an interactive block not loading in my LMS?
I am having the same problem with a sorting activity that is in the middle of my lesson. It is only for some users and only for this specific activity.
- hazelB5 years agoStaff
Hi Mallory, is the issue happening in just one type of browser, or all browsers? Kindly open a case with us here and include that information. One of our technical support engineers will provide you instructions in sharing your Rise course and investigate.
- MalloryKempter-5 years agoCommunity Member
Hello,
I am currently in the process of gathering browser data and such from those experiencing the issue.
I will open a ticket if a significant trend is found.
In the meantime, I have turned off the 'block entrance animations' feature to see if that will help my learners.
Sincerely,
Mallory Kempter [cid:image001.gif@01D7BB55.2E8373A0] 32% Germanic Europe,
31% England & Northwestern Europe, 26% Scotland
Member Services - Training Specialist
mkempter@ancestry.com
O: 801-705-7020
[cid:image002.png@01D7BB55.2E8373A0]
We empower journeys of personal discovery to enrich lives.- hazelB5 years agoStaff
Sure Mallory! Once you are ready just open a case with us and one of our engineers will be glad to help!
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