Forum Discussion

JakeHermiston's avatar
JakeHermiston
Community Member
5 years ago

Have trouble with an interactive block not loading in my LMS?

Hey From my Rise 360 module (which I exported in scorm/LMS), one of the storyline blocks isn't loading when students are going through the course, however it does work sometimes. As anyone ran int...
rise 360
MalloryKempter-'s avatar
MalloryKempter-
Community Member
5 years ago

I am having the same problem with a sorting activity that is in the middle of my lesson. It is only for some users and only for this specific activity.

  • hazelB's avatar
    hazelB
    Staff
    5 years ago

    Hi Mallory, is the issue happening in just one type of browser, or all browsers? Kindly open a case with us here and include that information. One of our technical support engineers will provide you instructions in sharing your Rise course and investigate.

    • MalloryKempter-'s avatar
      MalloryKempter-
      Community Member
      5 years ago

      Hello,

      I am currently in the process of gathering browser data and such from those experiencing the issue.

      I will open a ticket if a significant trend is found.

      In the meantime, I have turned off the 'block entrance animations' feature to see if that will help my learners.

      Sincerely,

      Mallory Kempter [cid:image001.gif@01D7BB55.2E8373A0] 32% Germanic Europe,
      31% England & Northwestern Europe, 26% Scotland
      Member Services - Training Specialist
      mkempter@ancestry.com
      O: 801-705-7020
      [cid:image002.png@01D7BB55.2E8373A0]
      We empower journeys of personal discovery to enrich lives.

      • hazelB's avatar
        hazelB
        Staff
        5 years ago

        Sure Mallory! Once you are ready just open a case with us and one of our engineers will be glad  to help!

        It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.