Having issues getting video/timeline to pause using triggers

Hi CoCo_Cliff,

Thanks for sharing your setup and for explaining everything you’ve tried! I can see why this feels confusing, especially since the first hotspot behaves exactly as expected and the second one doesn’t. And thanks to Silverfire as well for jumping in with suggestions.

When this kind of behavior shows up later in a longer video, it’s often related to how the video’s internal timing syncs with Storyline’s slide timeline. Over time, playback can drift slightly, which can cause later cue points or pause triggers to fire early, late, or not at all, even when the timeline looks lined up.

For interactive videos like this, the most reliable approach is usually to split the video into separate clips at each decision point and place each clip on its own slide. That removes timeline drift entirely and makes pause-and-continue interactions much more predictable. If you prefer to keep everything on one slide, adding a very small buffer before the pause point can sometimes help, though it’s less consistent with longer videos.

If you’d like to dig into this further, you’re welcome to reach out privately through a support case so the team can take a closer look.