Forum Discussion
NicoleEricks951
3 years agoCommunity Member
Hi Judy, Thank you for your comment. Unfortunately, I have tried both using player defaults and custom but both do not seem to make a difference. After the first slide the menu still disappears.
- Jürgen_Schoene_3 years agoCommunity Member
what happens when you switch - for testing - to the modern player?
Jürgen
- NicoleEricks9513 years agoCommunity Member
Tried that too, It still disappears.
- JudyNollet3 years agoSuper Hero
Nicole,
That's definitely "unexplained behavior." (Well, that's the polite term, anyway.) I suggest you contact the helpful Articulate support staff directly. You can do that here:
https://articulate.com/support/contact/360-teams
Note: They'll need a copy of your file, so attach it when you submit a case. They're discrete and will delete the file after the case is closed.
- NicoleEricks9513 years agoCommunity Member
Thank you for your help, I will contact the support cases!