Forum Discussion

DaveBraet's avatar
DaveBraet
Community Member
13 years ago

HELP! Cannot see/load Images, Audio, or video in project

After searching through other posts, I cannot find out what happened or how to fix my issue. I downloaded a trial version to determine if this would be a good program for our company, but already r...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
5 years ago

Hi Sarah,

Thanks for sharing what you are experiencing with multiple files. 

Do you know what version of Storyline you're using? 

  • You can check by going to Help > About Articulate Storyline

We are currently on Build 3.52.25247.0 of Storyline 360. You can read all of the details here.

If you're already on the latest version, I'd recommend repairing your installation to see if the behavior improves.

You mention a hard drive, but please be sure that you are working on your local C: Drive with your software installation, project files, and assets.

SarahTaylor-fcc's avatar
SarahTaylor-fcc
Community Member
5 years ago

Hi Leslie,

Thanks. I am on the correct version (just installed the trial yesterday). My files are indeed on the C: drive. I will try another reinstall from scratch. I am wondering if this might be related to the other issue I flagged in this thread https://community.articulate.com/discussions/articulate-storyline/malware-warning-on-storyline-files#reply-748984 to which you responded indicating a ticket would be opened. I'll try a fresh install to see if there is any change in behaviour.