HELP! My Story File Won't Preview or Publish!

I was premature in my declaration of victory.  It has apparently made some slides playable, but not all. 

Sandra, to answer your question, I just noticed the pattern that it seemed to only be affecting slides that used a certain custom slide layout I had created.  Unfortunately for me (and the past 3 days of lost time trying to fix this), I used that layout for 40 of my 69 slides.  When I deleted the content for that layout, it allowed some slides to work and I jumped to the incorrect conclusion that I had fixed it.  Unsubstantiated hopes of a delerious mind, I guess.  It still seems that the layout is causal not just correllary, but I will continue to strip away the parts that don't seem to work to see if I can salvage my content.  Oddly, even when Import these slides - or simply just copy/paste, it continues to be dysfunctional in the new file.  Grrr!

Good luck with this and please keep us informed about your progress and the solution when you find it (and when you have a chance to breathe).  I am really interested in the outcome.

I have recently encountered the problem where Storyline won't preview or publish my file, and I read several threads here on the forum around the same issue. I tried all of the suggested solutions (reinstalling Storyline, reinstalling the Flash player, etc) without any luck. However, I did eventually figure out what was causing the problem, so I thought I'd post it here in case it helps anyone else.

In my case, I had created a player for my course - it wasn't a particularly complicated adaptation of the basic player, but I had several courses that I needed to have the same look and feel so I saved my changes as a custom file. It appears that this file became corrupted, and whenever I tried to preview or publish the course, I got an error message that my computer was low on memory and I should close any unneeded applications (clearly not true, as I have 16GB of RAM on this machine and only another couple of applications open).

I copied all the slides into a new, clean file and deleted the custom player, then rebuilt it and found that everything worked as it should once again. Great relief, as I was up against a deadline and not looking forward to re-creating the entire course!

Julie,

You are my new favorite person! That was totally my problem too and it was driving me nuts!

I was getting that out of memory problem too. I copied and pasted into a new file and it works perfectly now.

Thanks so much!!!!

Awesome! Glad to hear that worked for you Allison!

Welcome to E-Learning Heroes!

Hi Matesh!

This thread is a bit dated, but hopefully we can assist you with your issue.

Assuming you are only having difficulty with one project, I would advise that you import your file into a new file and see if that alleviates the issue.

I am also having this issue - I submitted a case with the Articulate Support team.

I am facing the same issue. My story file stopped responding to preview and publish. The file gets closed when I try to preview or publish. 

Hi raga.

Thanks for reaching out. So sorry to hear you are having trouble previewing and publishing your file. I understand how frustrating that can be. 

I see you've opened a support case. Great call! We'll continue the conversation over in the support case with my colleague Robert! 

Have a great start to your week! ✨