Help! Next/Previous Buttons and Menu Not Working on iPad Pro

Thanks for reaching out to the support team, Amanda. I can see that Jan is taking a look and you should be hearing from them soon.

Hi,

I am having a similar problem with custom built next and previous buttons not always working on an iPad. The course is published to LMS, works fine on desktop and iphone, and in all browsers.

My learners (volunteers external to the organisation) who are using iPads with Safari keep getting stuck on the same slide. One user confirmed he is using iOS 15.

Hi Katie,

Thanks for sharing your experience. In looking at past cases, there have been specific solutions provided by our Support Team to help resolve each one, so I've started a case on your behalf to take a closer look.

You should see an email with an upload link arrive shortly. Please share your .story file, and our team will help troubleshoot and provide next steps!

Hi.

Not sure if this is the way to go about asking my question. The problem is similar. I have a number of courses that work perfectly on a Mac but, recently, on an iPad I am unable to launch and none of the buttons work in Safari and in Chrome browsers. I’m  not using any LMS. The courses are located on my website. Is there anything that can be done to remedy this problem? Thanks so very much. Daniel.

Hi Daniel, 

I went ahead and created a support case for you so we can get you device specific assistance with your concern. Your case is in good hands, and a member from our support team will be in touch shortly!