help publishing errors

if the error message appears - please click on the blue text button "information", then a second window will open with more informations

just copy the text from the second window and post it here.

or you could open a support case

Hi Grant!

I see that Jurgen has been helping you, but I just wanted to pop in to ask some clarifying questions:

• Are you encountering this error with all of the files you attempt to preview/publish or one specifically?
• Are you publishing the course to Review 360, or a different destination such as to Web, Video, LMS?

If you haven't tried it yet, I would suggest performing a repair of your Storyline software to see if that does the trick!

I would also echo Jurgens' point about sharing your .story file with one of our support engineers so they can test the behavior on our end. We'll delete it from our system once troubleshooting is complete!