Forum Discussion
help.....why does a CTA work on one slide and not the other?
I created a call-to-action (CTA) that I want to switch when all buttons have been clicked. It works on the "benefits" slide but not on the "challenges" slide, and I cannot figure out why.
I usually copy/paste items (both objects and triggers), rename, update, etc. and am at a loss.
Thanks in advance for your help!
8 Replies
Genevieve,
Try setting a separate variable for the challenges slide. It looks like you were using the same variable for both slides.
See attached. I'm heading into a client meeting and will check back later to see if this works for you.
Richard
I tried, but both CTA states show. Any idea why?
Genevieve,
I have some time this morning to look at closer. Let me open the project back up and see if we can fix this. Give me a few minutes...I may have a question. I think I misread your original post in my haste to get to a client meeting! :)
Richard
Genevieve,
OK. I think this is a problem that happens when you group text or other objects together and use states. You get unexpected results... Similar to what's discussed in this thread:
The fix is to create a custom state. I did this for the second slide and it appears the way you wanted it to. Let me know.
Richard
I still saw both layers?
Genevieve,
I published and viewed the 1_Fundamentals_of-Telehealth_for_helprw2.story file and the state changes work on my end. Troubleshooting via text comments is not always easy. So, there may be something very subtle that I am missing in your comments. Here is what I see. Let me know if I am missing what you are talking about.
I apologize for not initially sending screen shots to communicate more effectively. Thanks for doing so!
I went back in and this time it work...was it something I did when I tried to format the CTA to two lines of text? (It shows up as 3 as shown below.) I usually copy items like this instead of recreating them...is that usually problematic?
Genevieve,
No worries. I think the problem has something to do with the grouping of text and using states. The combination is unpredictable. Perhaps someone from Articulate might be able to provide more insight. For now, I'm glad we got you working!
Richard
