Help with making text selectable/copiable

I actually don't know what tool the student was using, but they requested it stating the need to copy and paste due to an accessibility issue/need (they don't have to disclose specifics of the need - just request accommodation). The student is saying that they could not enlarge the browser.  I have attached a picture of the setting in our player.  I believe it is set correctly.  It is possible that they could not enlarge enough and if they put in another tool they can maybe enlarge the text further?  The notes feature is very cumbersome and cannot enlarge as much. I just tested it again.  Even if there is not an accessibility need, copy and pasting should be an option...the tab is labelled notes....as the name implies they should be something the learner can copy and paste so they they can review their "notes" again.  We have a lot of reasons/uses for a copy and paste feature, and the tool/SL is lacking without it.  Such an addition would dramatically increase the learning for our students.