Forum Discussion
Horrible quality when uploading images
I don't understand why the quality of images I upload is so bad in Rise. They look fine in browser, but when I upload (and Rise compresses/crunches them) they get fuzzy, pixly and unprofessional.
...
Hi everyone!
Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear.
If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.
Wonderful, thank you! :)
Hello, I am trying this when saving a PNG file and it does not seem to work. Is this still supposed to be a work around or is there something else to try?
Hello, Sara. You should be able to add _NOPROCESS_ to the file name, at the beginning or end, right in your file explorer:
When you add that file anywhere images are supported, you'll see better quality. If that isn't working, would you please share your image file with us here? We keep everything private and delete your files when we're done troubleshooting!
Hey Crystal
I have been going some grief trying to get my images which look sharp in Photoshop to remain that way once in Rise. Does the info you gave out here still stand?
So a file format might look like this: great_image_NOPROCESS_.jpg
Would that be the correct way to do it?Many thanks
FrazerI've been using this fix and it does still work! So long as you have _NOPROCESS_ anywhere in the file name it should work.
I just tried this and it has not made a difference. I don't understand why this happens.
Hi Crystal... just to make sure if my image name is Blue.jpg then I would name it Blue_NOPROCESS_.jpg. Correct?
Yes, exactly, Ivana! You could put it in the beginning or the end of the file name. As long as it's in there, it will work.
Hi!
Is this still what you should do to get better image quality on your uploaded images in Rise? It does not work for me even though I changed the name of the file and the file is not larger than 5 GB.
Hi Martina! I'm sorry the
_NOPROCESS_workaround didn't work for you! Would you mind sharing a copy of the image you're trying to improve? You can send it privately by clicking here.We'll test it from our side and let you know what we find!
Hi,
I sent you one of the images that I am having problems with.
So, I've tried adding "_NOPROCESS_" to the file name but it appears the photo is still compressing when uploaded. I've manipulated image quality in Adobe Photoshop, saved in 6 different formats, everything. Is there something else I can do or should be doing (considering this feed is so old)? Appreciate more insight or being point in the right direction.
Hi - Does this also mean that you can't crop it once it's in Rise?
Thanks
Hi Paula! You should be able to use the image cropping tool in Rise, even if you have used the _NOPROCESS_ workaround.
Check out this article for more details: How to Crop Images
Hi Crystal,
I'm having image quality issues as well, all are a problem but especially screenshots. I see your comment about adding _NOPROCESS_ does this go in a particular position in the filename e.g. first/last?
