Forum Discussion
How can i find my support tickets
I submitted a support ticket and can't determine where to go on your website to see this an all my previous support requests.
I've entered a case and not received an email? So now what do I do?
Hi AimeeSwartz-488,
I checked all support cases opened under your email address, and the only ones from this month were from 2 chat sessions. Did you get a support case number when you opened the case? If yes, would you mind sharing it here so I can check to see if anyone's reached out to you yet?
If you aren't receiving emails from Articulate, please ask your email administrator to ensure that all messages from "support@articulate.com" aren't being blocked by your security protocols. You can also ask them to whitelist the "articulate.com" domain so no messages get filtered.
This has now been resolved, thank you Jose!