Forum Discussion

JamesWerling's avatar
JamesWerling
Community Member
3 years ago

How can i find my support tickets

I submitted a support ticket and can't determine where to go on your website to see this an all my previous support requests.
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KellyAuner's avatar
KellyAuner
Staff
2 years ago

Hi Michael,

I'm happy to provide some clarity on our support policy!

There isn't a way to track current or past support cases through the Articulate website, but you can submit a support case here. When a customer opens a case, our Support Engineers will communicate via email. You can search all emails from support@articulate.com or search by case number.

I see you have an open case and my teammate, Carlo, sent you a reply early this morning. Are you looking for assistance with this case?

  • AimeeSwartz-488's avatar
    AimeeSwartz-488
    Community Member
    7 months ago

    I've entered a case and not received an email? So now what do I do?

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      7 months ago

      Hi AimeeSwartz-488,

      I checked all support cases opened under your email address, and the only ones from this month were from 2 chat sessions. Did you get a support case number when you opened the case? If yes, would you mind sharing it here so I can check to see if anyone's reached out to you yet? 

      If you aren't receiving emails from Articulate, please ask your email administrator to ensure that all messages from "support@articulate.com" aren't being blocked by your security protocols. You can also ask them to whitelist the "articulate.com" domain so no messages get filtered.

      • AimeeSwartz-488's avatar
        AimeeSwartz-488
        Community Member
        7 months ago

        This has now been resolved, thank you Jose!