Forum Discussion

karl-heinzbecke's avatar
karl-heinzbecke
Community Member
4 years ago

How do I specify Photoshop as the image editor in the content libary.

Hello Community, I read an interesting article in the e-learning Heros community. (see link) https://community.articulate.com/articles/storyline-360-managing-a-project-s-assets-with-the-media-lib...
storyline 360
NikolausHerbert's avatar
NikolausHerbert
Community Member
3 years ago

Dear Storyline Staff,
I am experiencing the same problem, and do not understand why you (or your talented Support Engineers) seem to be ditching to post a possible solution for everyone to see, right here.

JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hi Nikolaus, 

Sorry to hear that you ran into this behavior.

We recommend reaching out to our support engineers via a support case because there isn't one fix for the issue due to each working environment differing per organization. 

For everyone's reference, here are some fixes that we've identified for the behavior, but note that this should be done with the assistance of an IT staff.

We found that the users experiencing this issue have user profiles that their IT didn't grant administrative privileges to the other editing tools available on their machines.

Here are a few reasons why this happens and how to fix them. You will need to contact your IT for these because some troubleshooting steps require editing the registry directly, which can be destructive if you delete/modify the wrong setting.

1. The restriction may have something to do with a group policy preventing access to .NET framework. Storyline 360 relies on this API to display tooltips and context menus like the one you're missing.

2. Your IT may have blocked access to that specific context menu by removing the following keys from the registry to prevent users from changing the default file types for each application:

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With]
[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With EncryptionMenu]

If these registry keys are missing on your machine, your IT must recreate them for your user profile. These are the keys that you need to recreate:

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With]
@="{09799AFB-AD67-11d1-ABCD-00C04FC30936}"

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With EncryptionMenu]
@="{A470F8CF-A1E8-4f65-8335-227475AA5C46}"

Another solution would be to reset the associated apps for each image file type to allow you to choose an application each time you use the "Edit image" feature in Storyline. You would have to repeat these steps for each image file type:

https://answers.microsoft.com/en-us/windows/forum/all/how-to-unsetremove-a-default-app-for-file-type/15f2bf57-aa96-493a-b648-c81856af5eb3

If you have any questions regarding the procedures above, open a case with our support team here for additional assistance.