Forum Discussion
How do I stop Rise 360 from converting/processing my videos?
Hi,
Does anyone know how to get Rise 360 to stop processing videos? I ask because our MP4 videos are encoded so we have the best quality for the least size possible and every time Rise 360 re-enco...
Thanks for sharing that, Xavier. Do you see any loss of quality in your videos in Rise because of the compression? If so, will you be able to send us a copy of your files? We'd love to take a look at your files to see what's happening. If you want to share your files privately, you can use this form, and one of our customer support engineers will work with you directly on your issue!