How do you make e-learning engaging and not just engaging?

I like Christy's suggestion to ask the SME how knowing the history will be used on the job. Maybe that will get the SME to rethink what's "needed" before the actual do-the-task training. 

I have no idea how microwaves work. But I can effectively use one to cook or reheat food and beverages. 😄

Best wishes, Soren. And good luck with the SME.