Forum Discussion

LisaCoulson's avatar
LisaCoulson
Community Member
7 years ago

Hyperlinks in Rise Course Exiting LMS

Hi team, My LMS is SuccessFactors Learning. I have created a course in Rise that has hyperlinks in it to webpages. When I export to SCORM 1.2 the course tracks as it should if the user completes...
rise 360
TimJordan-696e7's avatar
TimJordan-696e7
Community Member
6 years ago

Hi there,

I'm having this same issue with a client using SuccessFactors with a course published as SCORM 1.2.

The client is reporting that when you click any external link:

  • the linked site opens in the same window (actually set to new window) and
  • All progress for that user is reset.

This issue can't be replicated on SCORM Cloud so I'm pretty sure it's related to SuccessFactors. Putting this out there in case anyone else has found a work around.

We're not having any luck in getting SuccessFactors to investigate the issue, and from what they are saying it seems to be a problem exclusive to training developed in Rise.

Thanks,

Tim

AllisonLaMotte's avatar
AllisonLaMotte
Staff
6 years ago

Hi Tim,

I'm sorry you're having issues with this. If you reach out to our Support Team they can take a look and see what we can do to help you out here. You can submit a case here.

In the meantime, if there's anything else I can do to help, please let me know!