Forum Discussion
I cannot remove or add Cover Photo on Rise 360
The trash can icon is missing. So I can't remove the previously added image. It was working before, not sure what happened.
11 Replies
I also have this problem. The trash can icon to delete the old cover image is completely missing in Chrome and MS Edge. In Firefox it is there, but ridiculously huge like a background image behind the text of that entire section of the settings page. A coworker is also able to reproduce this issue.
Screenshots attached.
I can confirm that the Cover Photo delete button is missing from Chrome.
The button was still there on Friday as I used it to set up several new courses.
Me too...
Investigating - Hello, Rise 360 users. You may have trouble deleting images or logos in Rise while editing courses right now, and the trash can icon on some blocks may be missing or showing up incorrectly. We're investigating what's going on, and we'll keep you posted. We're so sorry for the trouble.
Hi everyone! We've identified an outage with Rise 360 where users may have trouble deleting images or logos in Rise, and the trash can icon on some blocks may be missing or showing up incorrectly.
You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!
- Hi folks! We experienced issues in Rise 360 (https://www.articulatestatus.com/) earlier today, but now everything is working normally again.If you're still having trouble deleting images and logos, please open a case here (http://articulatecase.com), and we'll investigate the problem with you!
I am having the same trouble in Chrome. However, I cannot even load my Rise document at all in Firefox.
Hi there!
Thanks for reaching out!
The issue reported above was fixed a few months ago, but it looks like you are experiencing a similar issue where you cannot delete images and logos.
To test this, make sure to install the latest update of Chrome, and clear its browser cache. See if the issue persists in a new Rise course as well.
If you are still having trouble, please open a case here, and we'll look into this issue closely.
Hi!
I have the same problem now (June 8, 2023). The bin icon to delete the current cover image has disappeared. Also, when I go to replace the current cover image, it seems to get stuck in 'processing'.
Please, help!!
Many thanks!
Hi everyone.
We've identified an outage with Rise 360 where when you try to upload an image, it gets stuck uploading. You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!
Good news! Rise is back up and running.
You may need to refresh your course or relaunch your browser before uploading your images to your Rise course, and you should be good to go!
Please do let us know if you encounter this issue again.
