I would like to know more about customer support

Hi Brigida,

The forum support is here and provided by other community members with staff such as myself who keep an eye on things and also offer assistance for the things we support here. 

We don't offer phone support - but you can always connect with our support engineers here and they're available 24/7.  If you elect to have Platinum support you can also connect with our team via live chat and you can read more about all the benefits of that level of support here.

Lastly, we do offer a live phone conference option which is described further here. There is a cost associated with the web conference to assist with issues, but if the incident is determined to be an Articulate Software bug, you'll be refunded the single incident charges. 

I think that covers all the options and if you'd like to discuss your needs and set up further, I'd encourage you to connect with our Success team here. They can answer any specific questions you may have about how this support works.

I also hope that folks here in the community will chime in and share their experience on Articulate Support!