Forum Discussion
Image placeholders not showing images in Preview or Review 360
Hi Eric and Michelle, thanks for bringing this up. In my case, we are using character images on specific question slides, which change to a specified state (hidden) for correct/incorrect layers. While the images display on the feedback layers, it doesn't show when you are in your reviewing responses. I tried importing the entire SL file into a new Storyline, but it didn't show anything corrupted. I also went to my Media Library Images tab. They are imported and used. (For layer settings - didn't select the checkmark for the feedback layers hiding objects on the base layer. While publishing may not be the issue, I am publishing as Scorm 2004.) It would be great to find out what the cause is. Thanks!
Hi Therese!
Thanks for reaching out and sharing the troubleshooting steps you've tried so far! It sounds like you've hit a snag with character images not appearing on all of the slides across your Storyline course. I'd be happy to help with this and have some follow-up questions to start.
- Are you working locally? We recommend you Create, Edit, and Publish Courses on Your Local Hard Drive while authoring to avoid erratic behavior.
- Have you tried performing a repair of your Storyline 360 installation to see if this will address the behavior? If not, here's how to do the repair.
If the issue persists, we'd be happy to take a closer look at the affected .story file and test the behavior on our end. You can share it here in the discussion or privately through a support case. We'll delete it from our system as soon as we're finished!
Looking forward to hearing from you!
