Hi, I have a screenshot from an IT System in Snagit that is sharp & clear but when I upload it into Rise 360 it the words on the image become slightly blurry. It becomes clearer if you click on the magnifier in Rise but when viewing it normally words just are not very clear. Any ideas whats going on or how I can fix it?
Thanks in advance.
Hey Elizabeth,
Have you tried adding _NOPROCESS_ to your image name? Ex. "House_NOPROCESS_.jpg"
hiya Ron - yes I found that thread & tried it but no improvement unfortunately :(
Hi Elizabeth!
Sorry to hear your images are appearing blurry in Rise 360! Glad to see Ron has been helping you out!
I noticed that you also opened a support case. Great idea! It looks like my teammate Mick will be handling your case. He should be reaching out to you via e-mail shortly!
We can continue troubleshooting through your case to help keep all information in one spot.
