Forum Discussion
Images Disappearing
Images are disappearing in my slides. Although they are there and can be seen in the Scenes panel. Looks like there is a bug. Please view the attachment.
Hi Fazal!
It sounds like some of the images from your course are disappearing during slide view. Sorry to hear that, but I'd be happy to help troubleshoot this with you!
I had some follow-up questions to help me understand what you are experiencing a little better.
- Can you confirm that you are working locally? Working on a shared drive can cause blank assets and erratic behavior. Also, these tips can help reduce the risk of file corruption.
- Is this behavior specific to one file or does it occur across all of the courses that contain images?
- If the issue cannot be replicated in a different course, I would advise importing the files into a new project as well as performing a repair of Storyline 360 to see if that improves the behavior.
If still unsuccessful, would you be willing to share a copy of your .story file here in the discussion or privately through a support case so we can take a closer look into the issue?
We'll delete it from our system when we're finished!
Dear Steven
Many thanks for your quick response. It was very helpful. When I copied the storyline file in a separate folder and reinserted the images, they started working fine. There was most likely a syncing issue with Dropbox as all other files were opening up fine.
Many thanks!
