Forum Discussion
Insert Characters
I upgraded to the most recent version of Articulate and now I cannot insert characters - either photographic or illustrated - into my storyline project. There is only an option to download, which errors out when I try it.
I can insert photos, icons, and illustrations with no problem - just not characters. I referred this to our helpdesk and they made sure all the endpoints were in place per your instructions in another discussion - still no luck.
I have tried Firefox and Chrome, I have restarted computer... still nada. Please advise.
Hi, Christina.
Thank you for reaching out!
I'm sorry to hear you're experiencing errors when downloading characters. What is the error that you receive?
If you are still having problems after adding all the endpoints in this article to your allow list, I encourage you to open a support case with our engineers so we can see what's going on.
