Inserting GIF files into Storyline

Hi Walt,

Thanks for reaching out here - are you able to connect with our Support Engineers here to share a copy of the GIF you're using? 

I'm having an issue with my animated gif. It works in my browser, but not in Storyline when I preview it. I downloaded the latest release with the gif fix, but it still doesn't work. I just submitted a case to your support engineers. Hope they can help!

Thanks for letting us know that you reached out to the support team. You are welcome to share your case number so that we can follow along.

I just realized that it doesn't work with a photoshop created gif, but it works with a gif I created in a web based tool (which won't work for me because it reduces the quality of the image). So now I'm thinking there is an issue with using Photoshop created gifs in Storyline. Anyone else have this problem?

Is that what you sent our team Megan? I know I've heard folks mention Photoshop gifs not working before - so perhaps our team narrowed that down! 

Hi everyone.

Here's how I got mine to work....

I created in photoshop and just up'ed the number of loops.

Then Export to Save for Web.

I hope it works for you.

Sounds great - do you have a case number so that I can follow along as well? 

Thanks Megan and I do see that you're working with Lea, and she confirmed it to be an issue with the Photoshop gif but that other types of Gifs are working. Looks like there is still some more investigation to do but I'll keep an eye on the case as well. 

Hi Megan,

Here is another option.

You could take your files (images) and go to gifmaker.com  That might help.  Let us know.

So sorry about that.  It's actually gifmaker.me