Forum Discussion

InaDraijer-70dc's avatar
InaDraijer-70dc
Community Member
6 years ago

inserting symbols in Storyline 360 not working

Hi everyone, I often find myself using symbols from Articulate's Content Libary - there are many cool and easy to use pictures in there which fit well with the look and feel of our LMS. But some...
storyline 360
LaurenDuvall's avatar
LaurenDuvall
Staff
6 years ago

Hi Ina!

I see that you're trying to add symbols onto the slide and it's not appearing! I'm happy to help!

I've tried to recreate this on my end using Storyline 360 and didn't have any problems adding a symbol from the Content Library. I am using Update 38 (Build 3.38.21779.0).

Would you mind recording a short Peek 360 video explaining which symbol you're importing? Also, is this happening every time you add an image from the Content Library?

Another quick way to download a fresh a copy of Storyline 360 is by performing a repair!

Here are the steps to repairing Storyline 360:

You'll need an active internet connection to perform these steps.

  1. Launch your Articulate 360 desktop app by clicking the Articulate icon in your computer's system tray (beside the clock) or by double-clicking the Articulate 360 shortcut on your desktop.
  2. Hover over Storyline 360 until a drop-down arrow appears, then click the arrow and choose Uninstall Storyline 360.
  3. When Storyline has finished uninstalling, reboot your computer.
  4. Launch your Articulate 360 desktop app again, then click the Install button next to Storyline 360. A fresh copy of Storyline will automatically install.
  5. Reboot your computer again and test Storyline.

Please keep me updated!