Forum Discussion
Interactive infographics
Hi there. I wanted to ask your reasoning for believing that eLearning is the best option to present information that changes frequently. In my experience within a call center, information that changed frequently was best presented as a resource (document), easily accessible on an employee portal or network drive. The effort to update a word document or PDF is significantly less than updating variables and elements in an eLearning module. Does this help?
Thank you for your reply. The reason I picked elearning as our lms is available to all including external vendor employees(they too help us in selling). Sharepoint is not available to externals and as of now we send it via emails to all but they missed out on few of these emails. We have public digital library as an option in our lms where we can upload these flyers and that could be easily discoverable via specific page url even if they are on a call with customers.