Interactive video not working in a published file - Storyline 360

Hi Priyanka!

We're happy to help! It sounds like an interactive video was working in your course previously, but when publishing the project today, it was no longer interactive.

Have you always published to Review 360? Have you also tried publishing for Web to see if the interaction works as expected there?

It would be helpful to take a look at your project if you're comfortable. You can either attach it to this discussion or upload it privately using a support case.

Thanks, Lauren.   I have attached my SL file here. I have published the project to Review 360, and the interactivity is lost ("which works fine when played in preview mode).  The web mode also works fine.

I plan to embed this video as SL interactive block in Rise.

The video was working fine when published two months back.

Thanks

Please note I am adding the Review link for this SL file. And going back, you can see the video worked fine in Version 4. https://360.articulate.com/review/content/c535aafc-c274-4313-a64c-526767924bff/review?version=4

Hi Priyanka,

Thanks for sharing your file! A good starting point would be to check your triggers. Is it possible that you recently added this one below?

Pausing the timeline will not allow any cue points to be triggered. Delete that one and let me know if the questions appear again!

Hi Priyanka,

One additional follow-up! If you wanted to keep the triggers above to allow the learner to move forward on their own, you can also adjust the video option to play When clicked, and not automatically. I tested this successfully in Review 360. I hope this helps!

Thanks Ren. All good now. I have made the changes as advised, and all is working fine now..