Forum Discussion

Articulate-Team's avatar
Articulate-Team
Community Member
4 months ago

Is Review down?

Is Review down? I am trying to publish in Review and it says "Something went wrong" and can't publish a new version of a course. Anyone experiencing this?
Review 360
gotti's avatar
gotti
Community Member
3 months ago

Hi StevenBenassi​,
thank you for you quick response and apologise my late one. I have tested and tested. It seems that this error occurs with large projects (200 mb and more).

To clarify: I know how to hide and show resolved comments. That's not the issue.
Clearing the cache and/or using different browsers (Edge, Chrome, Firefox) does not change the behaviour. I get the "out of memory" error in all of them, when I review and comment large SL-projects in Articulate Review 360.

StevenBenassi's avatar
StevenBenassi
Staff
2 months ago

Hi gotti​!

Thanks for following up and sharing the feedback!

I'd like to connect you with our support engineers, so they can have a closer look at this issue. I've opened a support case on your behalf, and sent you an e-mail with an upload link you can use to share your .story file privately.

We can continue the conversation through your case to keep all information in one spot!

  • gotti's avatar
    gotti
    Community Member
    2 months ago

    Hi Steven,
    thank you for your answer and your e-mail. I have uploaded two files and given a description how to recreate the error..

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 months ago

      Hi gotti​!

      You're welcome. Thanks for sharing your files!

      I see that your support case has been received by my teammate, Gian. You're in excellent hands troubleshooting with him and he should be following up with you shortly!