Forum Discussion
Is Rise down right now?
When editing a Knowledge Check question, my changes are not being saved. If I try to select a different Knowledge Check ?, it hangs up and I get the attached message.
After choosing "Wait" when it appears several times, I have to eventually choose "Exit Page" or it never reloads. When I go back in to edit, it has not updated with the changes I have made.
Hi Veronica, thanks for sharing your screenshot of the error message. This looks like a script error in your browser.
Could you please make sure you're using the latest version of one of our supported browsers here?
Next, please clear your browser cache, and try using the Safe Mode or Incognito Mode of your browser to turn off any browser add-ons.
If you still have trouble after trying the above, please submit a support ticket here so our team can take a look!Updating my browser seemed to fix the problem. Thanks for the great support!
Well, maybe not. Still re-checking.
I have followed the instructions to clear my browser’s cache, updated my browser (Chrome), set Incognito mode, tried using Safari, and restarted my computer. Still have problems editing. This seems to be occuring when I am including a .png image in a Knowledge Check question. The editing also doesn’t seem to take when I move that question to the top of the question list, so that it will be the first question when I go into Preview Mode to check it. (I have Randomise Questions turned OFF). When I go into Preview Mode, the 1st question (my "troubled" question) is skipped and the 2nd question is displayed. Any advice on what could be the problem? Getting really frustrated. Thanks.
Hi Becky. I'm sorry you're still having trouble! I've opened a case with my team, and we'll reach out to you via email as soon as possible.
