Forum Discussion

Jordan-Peel's avatar
Jordan-Peel
Community Member
2 months ago

Is there a way to stop a labelled graphic image loading?

In my rise module, the first piece of content I have is a labelled graphic. Once you enter the first section, the image loads, and there's a slight delay in it appearing even though I have turned of...
rise 360
LucianaPiazza's avatar
LucianaPiazza
Staff
2 months ago

Hi Jordan-Peel, 
Thanks for reaching out regarding the lag you're experiencing with the Labeled Graphic appearing in your Rise 360 course. I was unable to replicate this behavior on my end. Here's a quick Peek of my experience when previewing my course. 

I have a few questions for you: 

  • You mentioned entering the" first section" of your course. Are you currently working in a Rise 360 course or a microlearning?
    •  I want to be sure I have recreated your experience accurately. Please let me know if you're experiencing this when previewing the course or in a published setting.
  • What browser are you currently using? Do you notice this lagging behavior if you test this out on a different browser?

As I mentioned in my Peek, please share a screen recording with us so we can examine what you are experiencing more closely. Feel free to share that in this thread or privately in a support case. 

Looking forward to hearing from you! 

 

  • Jordan-Peel's avatar
    Jordan-Peel
    Community Member
    2 months ago

    Hi LucianaPiazza , 

    I'm currently working in a Microlearning course.

    I'm seeing this in both preview and published environments

    I've tried chrome and edge and I'm seeing it in both.

    Just for context - I'm using a labelled graphic set to full width, however I've removed all of the labels. This is to replicate a full width image box without any of the sides being cut off.

    Link to video - https://www.loom.com/share/c0e07a754acd4aaea9371e8c5df45df8?sid=2f4826cd-f848-4ea0-8758-344ebb569cdf

    Thanks in advance

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 months ago

      Hi Jordan-Peel!

      Thanks for following up and sharing the additional details!

      Like Luciana, I was also unable to replicate the same issue you're facing. Not to worry! I've opened a support case on your behalf so our support engineers can work with you directly. You're in excellent hands troubleshooting with them and they should be connecting with you via e-mail shortly!

      We can continue the conversation through your case to keep all information in one spot.

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