Forum Discussion
Is there a way to stop a labelled graphic image loading?
In my rise module, the first piece of content I have is a labelled graphic. Once you enter the first section, the image loads, and there's a slight delay in it appearing even though I have turned of...
Hi Jordan-Peel,
Thanks for reaching out regarding the lag you're experiencing with the Labeled Graphic appearing in your Rise 360 course. I was unable to replicate this behavior on my end. Here's a quick Peek of my experience when previewing my course.
I have a few questions for you:
- You mentioned entering the" first section" of your course. Are you currently working in a Rise 360 course or a microlearning?
- I want to be sure I have recreated your experience accurately. Please let me know if you're experiencing this when previewing the course or in a published setting.
- What browser are you currently using? Do you notice this lagging behavior if you test this out on a different browser?
As I mentioned in my Peek, please share a screen recording with us so we can examine what you are experiencing more closely. Feel free to share that in this thread or privately in a support case.
Looking forward to hearing from you!
Hi LucianaPiazza ,
I'm currently working in a Microlearning course.
I'm seeing this in both preview and published environments
I've tried chrome and edge and I'm seeing it in both.
Just for context - I'm using a labelled graphic set to full width, however I've removed all of the labels. This is to replicate a full width image box without any of the sides being cut off.
Link to video - https://www.loom.com/share/c0e07a754acd4aaea9371e8c5df45df8?sid=2f4826cd-f848-4ea0-8758-344ebb569cdf
Thanks in advance
Hi Jordan-Peel!
Thanks for following up and sharing the additional details!
Like Luciana, I was also unable to replicate the same issue you're facing. Not to worry! I've opened a support case on your behalf so our support engineers can work with you directly. You're in excellent hands troubleshooting with them and they should be connecting with you via e-mail shortly!
We can continue the conversation through your case to keep all information in one spot.
