Forum Discussion

KirstyTeare's avatar
KirstyTeare
Community Member
1 month ago

Issue - Publishing to LMS from Rise not working

Hello  Myself and my colleague are having issues publishing from Rise.    I set a course to publish twice yesterday and didn't receive the email to say it had completed. I have tried again this...
rise 360
Chris-Hurst's avatar
Chris-Hurst
Community Member
1 month ago

Mine is working fine, are there any plug-ins or external assets in your course that could cause an issue?

KirstyTeare's avatar
KirstyTeare
Community Member
1 month ago

Thanks for checking and no, its a very short training alert, no links, no videos, no storyline files. 

  • KellyAuner's avatar
    KellyAuner
    Staff
    1 month ago

    Hi KirstyTeare,

    I see you've connected with my teammate, Phil, in a support case. We can continue troubleshooting there to keep all information in one place!

    • KirstyTeare's avatar
      KirstyTeare
      Community Member
      1 month ago

      Yes, no fix as of yet, but fingers crossed!

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        1 month ago

        Hello KirstyTeare​, 

        I have great news to share! Our team has implemented a fix for this issue when publishing in Rise 360. New fixes and features are immediately available.

        Are you and your team still experiencing this when publishing courses in Rise 360? 

        Looking forward to hearing from you!