Forum Discussion
Issue publishing to Review
I've not been able to publish to Review since Friday. The error message reads:
Something went wrong. There was an error publishing your course. Please try again. (image attached for reference)
I...
To provide further info, I have attempted to publish to Review from my employer's office when hard wired to the network, from home when connected to the employer's VPN, and from my personal internet network. Nothing is working. The same error message displays.
Hi Agnieszka,
I'm sorry for your publishing issues and our delayed response; we're back from vacation and happy to serve you again! We fixed the auto-responder for our office closure, and you should not be receiving it again.
I appreciate the troubleshooting you've already applied. Testing this out, I encountered no issues when publishing a Rise 360 course to Review using the latest Google Chrome version (119.0.6045.160).
To rule out a possible browser problem on your end, please try the steps below:
A) Clear your browser cache and cookies, then reaccess the course.
B) Use Incognito mode to rule out possible browser extensions that may be causing the problem.
C) Use a different browser; ensure your browser has the latest updates and JavaScript is enabled.
Let me know how it goes, and I'll be more than happy to assist further!
Thank you for the suggestions. I cleared browser cache in Chrome and tried publishing to Review - error message.
I tried publishing while in Incognito - error message.
I tried Edge - error message.
I am attempting this on my employer's VPN and my personal network. Errors all the way.
My browsers are up to date.
Any idea of what else I can try?
