Forum Discussion
Review 360 (storyline) issues today?
Hi,
Has anyone else had issues with Review 360 over the last few days? The review links keep kicking out my SMEs when they're review courses (forcing them to start all over again). Now, I can't publish to Review 360 from Storyline.
I've submitted a ticket. It appears to be part of a larger issue, as it's affecting my colleagues across Canada.
I've attached the message I'm getting when I try to publish to Review 360. I have tried publishing it to a new review link
Hi everyone,
Good day! We’ve released the revised fix, and the issue has now been resolved.
If the issue comes up again, please don’t hesitate to reach out. We’ll be more than happy to help.
37 Replies
It's happening here too and infuriating our SVPs! The only recourse we have is to republish with the player menu, so WHEN (not if) they are kicked out, they can jump right back to where they left off.
It appears as though the system is constantly refreshing.
Well, it makes me feel a bit better that it's not just me. Thanks, Krystine.
I was finally able to publish it to review. I had to just keep trying until it worked though.
Hi BenjiLukas and KrystineHundley,
Sorry to hear about the trouble with Review 360 signing you out of Articulate.
We were aware of a similar issue occurring in the Review dashboard when opening multiple Review 360 items in new tabs. Is this the same scenario you’ve been experiencing?
The issue has now been resolved, and I’m glad to hear you’re able to publish to Review now, BenjiLukas. Since you have an open case, feel free to reach out to my colleague, Cleober, in the support case if you run into any related issues.
Let us know if we can help further!
Hi Eric,
No. My colleagues and I only had one Review tab open, and it was not on the dashboard. It occurs while we are in a review link reviewing courses.
Thank you for your response, BenjiLukas. It looks like your experience differs from the issue reported earlier in Review 360.
I see that Cleober has already provided troubleshooting steps in your support case. I encourage you to continue working with him to resolve the issue.
To keep all information in one spot, let's continue the discussion in your support case. However, I'm happy to assist further if needed!
RE: the resetting of Review 360. Not in the review dashboard, but I do a lot of reviews for my team and admittedly end up with a few Review 360 tabs open. Our SMEs would not have multiple tabs open as they are only reviewing their courses. I'm more concerned with this happening to them than to our team.
RE: The error when publishing. I have had this happen a couple times over the last few weeks, but it seems to be intermittent. The larger issue is with the resetting reviews.I completely agree with you, Krystine. Because this is happening to SMEs working in and out of the office on different internet connections across my country (Canada), I'm also concerned this is a more significant issue that needs to be addressed.
Yes! I have had intermittent issues publishing to the Review site for the past three days. One of my employees is also having issues in Storyline where it keeps saying she isn't signed in while she's in Storyline and she has to keep trying to sign in over and over. I just had that happen myself.
Hello ChristaNovel637,
Thank you for sharing your experience! I see that my colleague Kelly has already replied to your related post, and you have an ongoing conversation there.
We’ll continue providing updates in that thread to keep everything in one place.
My issue is I'm not getting any email notifications from Review 360 even though all my settings are all. Keep missing comments/changes. Super frustrating. Was working last week and nothing has changed.
Hi LeslieWilbourne! Thanks for letting us know that you are running into an issue with Review 360. Are you not receiving email notifications for all comments in your Review 360 courses? Or is it just one course that is impacted?
As a troubleshooting step, I'd recommend checking with your SME's to see which browser they are using. And if possible, could they try using a different browser when adding a comment to see if you receive an email notification in that instance?
Hello LeslieWilbourne,
I'm happy to chime in! I understand you're not receiving email notifications from Review 360.
Would you be willing to share the link to the affected Review 360 course so we can take a closer look? If you'd prefer to share it privately, feel free to email it to us at support@articulate.com.
Thank you.
Hi there,
Update: it seems it is a localized issue with a double Cloud account(???) that appeared and a bunch of other IT Outlook issues. It is being worked on so it's not an Articulate issue but a localized one. Thanks for all the help and suggestions. The Articulate/Storyline community is great!
I am getting the same "Something went wrong" message that the original poster is getting whenever I try to publish a new course to the Review 360 site. I've also had intermittent problems reaching this community discussion forum/website today.
Hi RayCole-2d64185,
Thanks for reaching out!
I have a few troubleshooting questions to help me better understand what's going on.
- Does this only happen when publishing to Review 360? Can you publish the course for Web or LMS?
- If you try publishing locally for manual upload (Publish > Review 360 > Publish locally for manual upload), are you able to upload to Review 360 manually?
- Are you connected to a VPN? If yes, have you tried disconnecting? For your Articulate 360 apps to work properly, you may also need to ask your network admin to open port 443 and add the domains in this article to your organization's allowlist
If the issue persists, I'd like to connect you with one of our Support Engineers in a case. You can submit a support case here. If you're willing to share your file that's giving you trouble, we'd be happy to take a look at that as well. All files will be deleted from our servers after troubleshooting is complete!
I am able to publish for web.
I am not connected via VPN.
I am able to publish for manual upload, though I have not tried manually uploading the resulting files.
I am still not able to publish a new course to the Review 360 site. The process gets all the way to the "Uploading Course" phase, which is where it fails.
Things I have tried:
- I deleted a number of courses from my 360 review site, on the theory that maybe my publishes today failed because of lack of space in my account. But no, clearing out some old courses from my Review 360 account did not fix the problem.
- I rebooted my internet router and my computer, just in case there was some weird network issue (like, for example, I thought maybe my computer/LAN had lost track of the address to use for the Domain Name Service). But these actions also did not fix the problem
- I tried publishing an older course that I know I've successfully published to the Review 360 site before. That also failed (I was publishing it as a "new" course, not as a new version of an existing one).
Things are working on my end now - knock on wood - so I'm not submitting a ticket, but I'll be curious to see what the final resolution is here.
Bonjour nous avons exactement le même problème de review qui se recharge de manière aléatoire. Est ce vous pouvez nous aider ?
Hello yannbernon-82e0,
Thanks for reaching out! I'd like to share that I responded to your related post here.
Hi BenjiLukas and KrystineHundley,
I'm happy to continue investigating the root cause of this issue with you!
We've received reports from some users that Review 360 intermittently refreshes when accessed on a Mac with IPv6 enabled. Could you kindly confirm if your current setup includes IPv6 on a Mac and whether switching to IPv4 helps resolve the issues you're experiencing with Review 360?
Additionally, are you seeing only random refreshes, or are you also being logged out entirely from Review 360 and prompted to sign in again?
We appreciate your input and look forward to your response.
No, my company uses Dell laptops for everyone, so all issues would have occurred on Windows 11 computers. No, no one has been forced out, to my knowledge. The Review just refreshes, forcing you to start at the beginning.
I am on a Windows 11 machine - v23H2.
It's random, but lately becoming more often. Sometimes just refreshing, but a lot more having to sign in.
Hi BenjiLukas and KrystineHundley,
Thanks so much for your thoughtful replies—I really appreciate you both looking into this!
It seems like the issue might not be specific to Macs, so just to help us get a fuller picture, would you mind checking if your device is connected to IPv6? Here’s how you can take a quick look:
- Go to Settings → Network & Internet → Wi-Fi or Ethernet (depending on your connection)
- Click on Hardware properties or View additional properties
- Look for an IPv6 address
Thanks again for your help.
Seems to be:
My system actually shows both IPv6 and IPv4.
