Forum Discussion
Review 360 (storyline) issues today?
Hi everyone,
Good day! We’ve released the revised fix, and the issue has now been resolved.
If the issue comes up again, please don’t hesitate to reach out. We’ll be more than happy to help.
Hi BenjiLukas and KrystineHundley,
Sorry to hear about the trouble with Review 360 signing you out of Articulate.
We were aware of a similar issue occurring in the Review dashboard when opening multiple Review 360 items in new tabs. Is this the same scenario you’ve been experiencing?
The issue has now been resolved, and I’m glad to hear you’re able to publish to Review now, BenjiLukas. Since you have an open case, feel free to reach out to my colleague, Cleober, in the support case if you run into any related issues.
Let us know if we can help further!
Hi Eric,
No. My colleagues and I only had one Review tab open, and it was not on the dashboard. It occurs while we are in a review link reviewing courses.
Thank you for your response, BenjiLukas. It looks like your experience differs from the issue reported earlier in Review 360.
I see that Cleober has already provided troubleshooting steps in your support case. I encourage you to continue working with him to resolve the issue.
To keep all information in one spot, let's continue the discussion in your support case. However, I'm happy to assist further if needed!
Thank you, but the troubleshooting advice seems irrelevant to the issues. When someone accesses Review 360 for the first time (as some of my AVPs & VPs were), they should not have to deal with the browser issues discussed. This was impacting multiple individuals working across Canada from both home and work internet connections. Also, the upload publishing to Review 360 issue fixed itself, which makes me think it is an issue with your servers rather than my computer. That being said, I have followed all the steps suggested. We'll see how well it works today.
RE: the resetting of Review 360. Not in the review dashboard, but I do a lot of reviews for my team and admittedly end up with a few Review 360 tabs open. Our SMEs would not have multiple tabs open as they are only reviewing their courses. I'm more concerned with this happening to them than to our team.
RE: The error when publishing. I have had this happen a couple times over the last few weeks, but it seems to be intermittent. The larger issue is with the resetting reviews.I completely agree with you, Krystine. Because this is happening to SMEs working in and out of the office on different internet connections across my country (Canada), I'm also concerned this is a more significant issue that needs to be addressed.
Hi KrystineHundley,
I appreciate you sharing what you’re seeing on your end! Sorry to hear you’re also experiencing Review 360 resetting.
Since this issue affects your entire organization, it’s best to rule out a network endpoint issue first. Please ask your network admin to ensure port 443 is open and that the domains listed in this article are added to your organization’s allowlist.
If the issue persists after that, let me know—I’m happy to assist further!
